I’ve been running CX surveys for our app. The data’s been eye-opening.
Turns out, users struggle most in the first 3 steps of onboarding. We’re redesigning those now.
Curious how often others are surveying their users. Monthly? After key events?
We run surveys monthly and after key user actions. Learned this works better than bombarding folks all at once.
For onboarding, we ask right after they finish. Still fresh in their minds.
One trick that’s helped - we offer a small in-app reward for survey completion. Boosted response rates by 30%.
Don’t just collect data though. We have a 48-hour rule to act on major issues uncovered. Users notice when you fix their pain points fast.
Also, mix in some open-ended questions. The specific language users use to describe problems often points to quick UI fixes we wouldn’t have thought of ourselves.
Surveys are useful, but don’t overdo it. I run them quarterly and after major releases. Focus on metrics that actually move the needle.
For onboarding, watch session recordings instead. You’ll see exactly where users get stuck without interrupting their flow.
If you must survey, keep it to 2-3 questions max. Anything more kills completion rates.
Remember, the goal isn’t just data. It’s actionable insights you can implement fast to drive growth.
Surveys are gold for improving apps. I usually do quick polls after major updates and longer ones quarterly.
Key events like completing onboarding or making a purchase are great survey triggers too.
Just keep the questions focused so you don’t overwhelm users. A few targeted insights go a long way.
We survey after big features launch. Users tell us what’s broken. Fix it fast and move on.
We do quick surveys after major updates. Keeps things simple. Watch how people use the app too. That tells you a lot without bugging users.