Most NPS tools just give you a number and call it a day. I need something that actually tells me what to fix.
What are you using that breaks down the feedback into categories or shows trends by user segment?
Hotjar might help. It breaks down feedback and highlights key issues users face.
Custom surveys work great for tracking NPS in apps. I export the data to Google Sheets for easier analysis.
Ask follow-up questions right after they give you a score - that’s where the real insights are. Something like “What’s the main reason for your rating?” gets you way more than just numbers.
Sorting responses by score and looking for patterns takes time, but it shows you what users actually care about.
We tested both Delighted and Wootric across different apps.
Delighted’s sentiment analysis was way better at catching nuanced feedback. When users said “good but slow,” it flagged performance issues instead of just marking it neutral.
Wootric won on cohort tracking. We could see retention scores tank for users who signed up during our buggy release.
Both let you tag responses manually. It’s work upfront, but you’ll catch patterns like “checkout issues” spiking before your devs even know there’s a problem.
Consider tools that segment feedback and show patterns.
PostHog combines NPS with user behavior data. You see which features promoters love and what detractors avoid. The real win is linking scores to actual user actions. If someone gives a low rating, pull up their session recording to see where they hit roadblocks. Other NPS tools leave you guessing what went wrong. This one shows you.