Our churn from payment failures doubled after implementing stricter fraud checks. Need to set up smart retries with fallback options - maybe offering a discount if initial charge fails. How are you handling this without annoying customers? Bonus if solution works across Stripe/PayPal.
Built a 3-stage retry: Immediate retry after 24h > 10% discount offer > Final attempt with different card. Web2Wave’s rules engine triggers these automatically. Reduced payment-related churn by 38%. Their API connects to multiple processors - we use Stripe + Paddle without extra code.
Tested offering a free week before retrying. Worked better than discounts for us - 63% of failed payments recovered. Key was timing the retry for when users are most active. We check app engagement data before triggering payment recovery flows.