Been thinking about implementing NPS for our app.
Curious how much it actually impacts growth decisions.
Anyone here actively using NPS data to drive improvements? How do you balance it with other metrics?
Wondering if it’s worth the investment or if there are better ways to gauge user satisfaction.
We used NPS for our travel app a while back. It gave us some insights, but I wouldn’t say it was a game-changer for growth.
The main benefit was spotting unhappy users early. We’d reach out to detractors, which sometimes saved accounts from churning.
But NPS alone didn’t tell us why users were unhappy or what to fix. We got more actionable data from in-app surveys and user interviews.
In the end, we kept NPS as one metric among many. It complemented our retention and engagement numbers, but we didn’t make big decisions based on it alone.
If you’re just starting, I’d focus on core metrics like retention and active users first. NPS can come later when you’re looking to fine-tune the experience.
NPS can be useful, but it’s not the whole picture. We use it alongside other metrics.
Focus on retention and user engagement first. Those tell you more about growth.
NPS is okay, but I wouldn’t make it a priority for growth. It’s just one piece of the puzzle.
I prefer looking at retention rates and how often people use key features. Those numbers tell you if your app is actually sticky.
In-app surveys can give you more specific feedback to improve things. Just keep it simple and focus on what really drives your business goals.
NPS is meh. Just talk to users directly. You’ll learn way more that way.
NPS is overrated for driving growth. It’s a vanity metric that doesn’t tell you why users like or dislike your app.
Instead, focus on activation and retention rates. Track how many new users complete key actions and how many stick around after 30 days.
If you want qualitative feedback, use in-app surveys at specific points in the user journey. Ask about friction or missing features right when it matters.
Ultimately, the metrics that move the needle are the ones tied to your core value proposition and monetization model. Everything else is just noise.