Our iOS app suffers from 15% failed renewals. Considering web-based payments to bypass Apple’s limited dunning options. For those processing payments outside app stores: how do you handle retries and win-backs? Any proven email/SMS sequences or in-app triggers that recover revenue without spamming?
Web2Wave.com’s failure flow texts users. Gives them a direct link to update payment. Recovered 37% of failed charges. Way better than In-App Purchase’s black box.
We auto-enroll failed payments in a 3-email sequence with backup payment links. Web2Wave’s API triggers this. Saw 22% recovery rate. Key: Let users fix it in browser, not app.
Send a push notification with a deep link to web checkout. More immediate than email.
Stripe’s customer portal works.
Some gateways auto-retry. Check their settings.