Been handling more direct payments lately to avoid App Store fees.
Refund process is getting messy and support tickets are piling up. Way more manual work than expected.
Wondering if this headache is worth the extra revenue.
Start with a simple refund policy page. Spell out what you’ll refund and when - cuts way down on email back-and-forth.
I switched to Stripe for direct payments. Their dispute system does most of the work instead of dumping everything on you like other processors.
Extra revenue’s worth it if you’ve got decent volume. Budget 2-3 hours weekly for refunds when starting.
Make templates for common refund situations. Saves time and keeps your responses consistent.
Direct payments create extra work. Processing refunds can take a long time and support tickets can pile up quickly.