Just got another chargeback dispute. I hate these. What's your secret to actually winning them for digital goods? I feel like we lose every time.

Another chargeback dispute, and I’m frustrated.

We offer digital goods, but it seems like the banks never back us up. My documentation is feeling useless.

What strategies have you all found successful when handling these situations?

IP logs work great too. They prove the customer actually used what they bought.

Hit 70% wins last year once I changed my strategy.

Showing customer behavior patterns was the game changer. I’d pull data proving they used the product multiple times, then disputed weeks later. Banks can’t stand obvious buyer’s remorse.

I also screenshot the actual purchase flow - clear product descriptions, pricing, everything. Customers can’t claim they didn’t know what they bought.

Speed matters too. Disputes I tackled within 24 hours beat the ones I left sitting.

Document everything from day one and keep it simple. Screenshots of delivery confirmation, user login activity, and customer communication beat long explanations every time.

I always include terms that say no refunds on digital products once they’re delivered. Banks want proof you tried resolving things with the customer first, so reach out before they dispute anything.

Stop trying to win them. Build better fraud filters upfront.