The dreaded refund email just landed. For those handling refunds outside the App Stores, what's your step-by-step process? I'm picturing a nightmare of spreadsheets and manual bank transfers.

Payments & Revenue
1

Just received a refund request for our web subscription and I’m at a loss.

Looking at the Stripe dashboard, I can’t help but think there must be an easier way than handling each refund manually. This could turn chaotic really quickly.

2

Refunds are quick in Stripe just click and done

3

Stripe handles refunds automatically. Just click the refund button in your dashboard and the money returns to the original payment method in 5-7 days. No need for spreadsheets. For partial refunds, enter the amount during the process. Stripe also sends a confirmation email to the customer and you can use webhooks to update the user’s subscription status immediately after the refund is done.