Our support team is drowning because we never defined clear refund rules.
Technical bugs are obvious refunds, but what about someone who just doesn’t like the app after using it for weeks?
How do you handle the gray area?
Set a 7-day time limit. Makes support way easier to handle.
I issue full refunds within 48 hours and partial refunds within 7 days without asking questions. After that, refunds are only for technical issues. This allows users to try the app risk-free while preventing abuse once they’ve gained value. It also speeds up support decisions.
Refunds for bugs only. Dissatisfaction is store credit.